Mali AI Support
Help for the Mali AI restaurant app. We usually reply within one business day.
Contact us
Hours
Monday to Friday, 9:00am - 5:00pm (Sydney time)
Common questions
I can't sign in to the app
Mali AI is a staff app for restaurants. You sign in with the work account set up for you by your restaurant owner or the DayAI team. If you have forgotten your password, use "Forgot password" on the sign-in screen and we will email you a reset link. If the email does not arrive, check your spam folder and then contact us.
The app says my account is not a member of this restaurant
Your account has not been added to that restaurant yet. Ask your restaurant owner or contact us, and we will add you with the right role (owner, manager or staff).
How does the Mali assistant work?
Tap Mali's round photo at the bottom right of the screen and ask how to use the app. The first time, Mali asks for your permission: your question and the DayAI help guide are sent through our server to third-party AI providers (OpenAI via OpenRouter, and Anthropic as a backup) to write the answer. Please do not type customers' personal details. If an answer looks wrong, tap "Report this answer" under it.
How do I add a photo of a dish?
Open the menu management screen, edit the dish and tap the photo area, then take a photo or pick one from your library. The first time you do this, your device will ask for permission to use the camera or photo library.
How do I delete my account?
Accounts are created for you by your restaurant or the DayAI team, so they are deleted the same way. Email manager@dayai.ai from the email address you sign in with, with the subject "Delete my account", or message us on LINE. Restaurant owners can ask us to remove a staff member's account the same way. We confirm the deletion within 30 days.
An order, dish or table looks wrong
Email us with your restaurant name and roughly when the problem appeared, and we will look into it. Please do not include customer payment details in the message.
Reporting a security or privacy concern
Email manager@dayai.ai with the details and we will respond as a priority. Our Privacy Policy explains how we handle personal information.
Mali AI is operated by DHB PTY LTD (ABN 29 628 236 797), Nelson Bay, NSW, Australia.